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A collage of cool facts at the Ace Hotel

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Who: The Ace Hotel spices up what otherwise would be an ordinary weekend sale with a visually engaging and random facts. Everything about the content–the copy, look & feel, is in line with their brand and speaks undeniably to their audience.
What’s Working: Straightforward, on brand email.
What’s Not: Takes a second to realize what their sale offer actually is… could have possibly done this play on “25” instead of “72”.

Loft is a Tease

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Who: LOFT, a women’s contemporary brand and mall staple.
What’s Working: This is the ultimate tease. I am not even a LOFT shopper but I am definitely clicking this email.
What’s Not: Borders on the line of click bait… and definitely takes a risk in cannibalizing sales from Subject Line skimmers, aka people who don’t even make it to the email open.

Choose Your Rewards with Chase

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Who: Chase Sapphire shows its Reserve credit card holders how to redeem their points with vendor gift cards.
What’s Working: Rewards “calculator” design with a rotating gift card image (this still captured in transition) and personalized points balance auto-populated.
What’s Not: The gift card value + gift card quantity toggles side by side complicate the calculator. As a window shopper, I’d also argue that the “See All Gift Cards” CTA could be more prominent.

Urban Stems Lingo Lessons

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Who: Flower delivery service, Urban Stems, whips up some playful content with fun, albeit made up, floral lingo.
What’s Working: Establishing itself as an expert in all things floral, Urban Stems not only sells the product but (especially since flowers aren’t a frequent order for most people) provides instructive context to their same audience continually engaged.
What’s Not: The CTA, while keeping with the voice and tone throughout, tells the reader less than nothing. Why would someone bother clicking it?

The Local Slips Up

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Who: The Local, a content rich site focused on delivering European news to North American audiences, slips up and send a French campaign to an Italian subscriber
What’s Working: Straightforward copy that recognized the issue, acknowledged it head on, presented a solution (settings update) and then pivoted seamlessly to intro the breadth and variety of all their content.
What’s Not: Plain text design that is hyped up on hyperlinks.

The Limited’s Not-So-Subliminal Messaging

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Who: Anyone remember The Limited? This womenswear brand used to be a mainstay at the mall. It’s recently closed all its brick & mortar stores, though it’s still fighting for it’s place in e-commerce.
What’s Working: Clever “subliminal” messaging nicely splices up the many many deals they are promoting.
What’s Not: The aesthetic is in line with the brand… but how am I supposed to be tempted to shop without any merchandise imagery?