Who: Venmo and Paypal: aka the millennial and Gen X social payments platforms, respectively
What’s Working: With the subject line “2 ways to cash your government stimulus checks for no fees”, the benefit is timely (everyone is anxious for their stimulus $$) and super clear. Colorful creative with snappy directions and bolded UI instructions make it easy to skim.
What’s Not: It’s a great how-to email, but would have loved to see clear user benefits here. Which option is faster? safer? or is preference really just driven by which apps I already have on my phone?
Who: theSkimm, a daily subscription media company that delivers the news in digestible snippets and highlights to your inbox, making it “easier to live smarter”, per their logo.
What’s Working: Straightforward, instructional email in a fun, personal way.
What’s Not: Copy is completely on brand, but personally, I could’ve used less fluffy copy in the intro.
Who: Chase Sapphire shows its Reserve credit card holders how to redeem their points with vendor gift cards.
What’s Working: Rewards “calculator” design with a rotating gift card image (this still captured in transition) and personalized points balance auto-populated.
What’s Not: The gift card value + gift card quantity toggles side by side complicate the calculator. As a window shopper, I’d also argue that the “See All Gift Cards” CTA could be more prominent.
Who: Flower delivery service, Urban Stems, whips up some playful content with fun, albeit made up, floral lingo.
What’s Working: Establishing itself as an expert in all things floral, Urban Stems not only sells the product but (especially since flowers aren’t a frequent order for most people) provides instructive context to their same audience continually engaged.
What’s Not: The CTA, while keeping with the voice and tone throughout, tells the reader less than nothing. Why would someone bother clicking it?
Who: Paypal, the digital money payment system and Elon Musk’s claim to fame before Tesla and Space X.
What’s Working: Highlighting a very relatable, very painful use case to present their product feature. Clear step by step instructions for how to use.
What’s Not: Would love to see an animated gif flowing through the user experience, alongside the stepwise instructions.