Tag: Preference

Huckberry remains relevant

Automation, Customer Preference, Unsubscribe

Who: Huckberry, a curated outdoor retailer, inspirational guide and lookbook to enable your more adventurous, stylish self. Or as they describe themselves “Gear for today. Inspiration for tomorrow.”
What’s Working: Subject line is a simple “Want to keep hearing from us? This is a personalized reengagement trigger that:
1. knows you haven’t been opening in awhile
2. wants to give you other options for keeping them around and
3. reminds you that while you may have only stumbled on their brand in order to buy that fancy, collapsible water filter, they can serve up travel inspo & tips for your next backpacking trip in the Sierras …so stay you should stay subscribed.
What’s Not: “adding value to your inbox” sounds like it was lifted straight from a marketing brief. Is that how marketers talk? Yes. Is that how consumers think of their inboxes though? Likely not.

The Local Slips Up

Apology, Customer Preference

The Local-mistake.png

Who: The Local, a content rich site focused on delivering European news to North American audiences, slips up and send a French campaign to an Italian subscriber
What’s Working: Straightforward copy that recognized the issue, acknowledged it head on, presented a solution (settings update) and then pivoted seamlessly to intro the breadth and variety of all their content.
What’s Not: Plain text design that is hyped up on hyperlinks.

JetBlue Doesn’t Want to Break Up

Unsubscribe

jetblue-unsubs

Who: JetBlue Airlines has a cheeky, but focused, email for customers who begin to fall off of their email engagement. This reengages users by highlighting key value adds for being on the app, while giving people an easy “out” if they do want to unsubscribe.
What’s Working: Clear options for editing preferences based on communication frequency. Playful and endearing tone and humor.
What’s Not: “So, what’s it going to be?” in the body paragraph can read like a text CTA, more so than the actual CTAs in the preference options.

Bonobos Wants To Know Your Size

Customer Preference, Promotion

bonobos.jpg

Who: Bonobos, an e-commerce (mostly) menswear start-up founded in NYC and recently acquired by Walmart.
What’s Working: Customer preference data in a natural, frictionless method, built directly in email.
What’s Not: Would’ve been great to see a size guide or some kind of reference guide alongside the size picker, especially given their “Perfect Fit Starts Here” tagline.